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Download: Warranty Statement.pdf
The warranty is valid for all installations fulfilling the relevant norms and application requirements. The products shall be under usage of normal condition or as recommended in the manual.
ATG Electronics will replace or repair defective products within seven working days upon our approved inspection of the returned product except:
1. Product that has been modified by the user.
2. Product was not installed or maintained according to manual or specification accompanied.
3. Product was subject to unusual physical or electrical stress, misuse, or negligence.
4. Product was non-defective or product defect was not related to ATG Electronics product functionality, including third-party modifications.
5. Other damages caused after receipt of product by customer.
6. Custom designed product warranty is subject to the agreement, no return accepted.
ATG Electronics will replace or repair defective products within seven working days upon our approved inspection of the returned product(s); if replacement or repair is not available, we will credit buyer's account. ATG Electronics will cover UPS Ground shipping cost for the return of defective product(s), and will be responsible for shipment of replacement products from our warehouse in California.
ATG Electronics will not reimburse or pay for unexpected costs or expenses, including without limitation labor or other costs associated with removal or reinstallation of the product, even if it is ultimately deemed to be defective.
Exceptions:
* Product that has been modified by the user.
* Product was not installed or maintained according to manual or specification accompanied.
* Product was subject to unusual physical or electrical stress, misuse, or negligence.
* Product was non-defective or product defect was not related to ATG Electronics product functionality, including third-party modifications.
* Other damages caused after receipt of product by customer.
Updated December 15th, 2007
| Warranty Claim Procedures |
1. Prepare and provide following information
1) Defective items (including part number and product name) and quantity
2) Description of the manufacturing defect
3) Proofs of defect, e.g. photos and videos
4) Original invoice issued by ATG Electronics
5) Date of purchase and, if already installed, date of installation
2. Contact ATG Electronics Customer Service Team
Please use one of the following methods to provide above information.
E-mail: service@atgelectronics.com
Our Customer Service Team will advise you on the next steps to complete your warranty claims.
To obtain approval of product return to ATG Electronics, customer needs to follow our return procedures below:
1. Complete "Defective Return Form" or email service@atgelectronics.com to obtain "Return Material Authorization (RMA) Number", "Authorized Shipping Account Number" and a shipping address label of ATG Electronics Return Center.
2. Indicate clearly the above "Return Material Authorization (RMA) Number" and "Authorized Shipping Account Number" on a tag attached on the return product and dispatch the product to the stated shipping address.
3. Returned product will be inspected upon arrival at the center.
4. Once product is determined to be defective, we will replace or repair the product within seven working days.
Notice:
* Any return without authorization of ATG Electronics will not be accepted.
* If return product is found to be damaged, missing parts, a minimum 17% restocking fee will be charged.
* If return product is found to be non-damaged, the product will be returned to customer, at customer's expense, and a minimum 10% test fee of the product value will be charged.
Download: Defective Return Form |
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